• Chefdano3@lemm.eeEnglish
      912·
      7 months ago

      The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it’s handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

      • mihnt@lemmy.ca
        181·
        7 months ago

        They pinged me for owning it more than two weeks, so that’s fun.

        • Krafting@lemmy.worldOP
          50·
          7 months ago

          This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.

          • mihnt@lemmy.ca
            14·
            7 months ago

            I’m aware, I may have just done it a bit early on in this fiasco.

            Edit: “We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).”

    • trevor@lemmy.blahaj.zoneEnglish
      34·
      7 months ago

      You might’ve gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.

    • Dojan@lemmy.world
      191·
      7 months ago

      They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.

      Think playtime plays a factor, though for live-service games I honestly feel like it shouldn’t.

      • A_Union_of_Kobolds@lemmy.world
        91·
        7 months ago

        I’m with you there. If for no other reason than the fact that they’re designed to keep you playing. It’s kind of like kicking the victim.