I don’t mean any ill will toward the guy. He’s frustrated and he’s just taking it out in the wrong venue at the wrong people, but that doesn’t mean he’s a bad person.

But he is a bad person. He’s being a fucking idiot and being insulting to the person who made the software for him in the first place.

People like that don’t deserve patience and understanding. Perhaps a good response would be “this software is free for you to use, if you don’t like it then fuck off and make your own”.