This sounds like a US thing.

People just don’t go to other people saying some random shit where I’m from. Unless they’re crazy, beggars, or tourists from the US. If you come to anorher person and don’t start your sentence with “excuse me” or “sorry”, you’re getting ignored.

Unironically works. They start typing the email and rubber-ducky themselves half of the times.

Seems like a management issue.

I begin every business-related phonecall with “I’ll want this in writing”, and end it with “please send me an email with a summary of what we’ve talked about”.

Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.

I’ve worked as phone support for a year and I hate phonecalls even more.

I’d rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.

Phonecalls are a weste of everyone’s time.